If you are receiving the following error message while using Google Chrome:
3D is Not Supported by Your Browser
You may have hardware that doesn't support HelioScope's design tool, but more likely there is a browser setting that needs to be updated. There are a couple things you will want to try:
Close down your browser
The first thing to try is to completely close out of your browser. Sometimes Google Chrome can still be running in the background and you want to make sure it fully closes.
If that doesn't resolve your issue you can update your settings:
Update your browser settings
If the above method doesn't work you will need to update some of the deeper settings in your browser. The following steps apply to Google Chrome, our recommended browser:
- Enable hardware acceleration.
Settings --> Advanced --> Enable hardware acceleration
- Copy and paste
chrome://flagsinto your browser address bar:
- Enable "Override software rendering list" (at the top)
- Enable "WebGL Draft Extensions" (halfway down)
- Close Chrome and make sure it is not running in the background. Re-open.
For more details, watch the video below:
If you have any issues please contact email@example.com.
For expedited service please include some details about your hardware. Copy and paste
chrome://gpu into your address bar to get the relevant details. Click
File --> Save Page As and attach the
gpu.htm file with your email.